SHIPPING NEW ZEALAND

Our processing times are 1-3 working days and we ship out every Mondays & Wednesdays via NZ Post/NZ parcel (please be aware of the current situation and expect small delays especially around near end of year, Christmas & New Years. You will receive an email containing your tracking number once your package has picked up by courier.

Please be sure to triple check your address as DoseofCosy is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", DoseofCosy is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

Please be aware that DoseofCosy is not responsible for delayed transit times and damaged products once your order leaves our studio. We have no control over transit times and what happens during transit, Once packages are given to the mail carrier. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier. 

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship. 

Once packages leaves our studio it's no longer our responsibility.

RETURNS/REFUNDS

Due to the nature of our products, we do not offer returns or refunds. All sales are final. Lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. 

DAMAGES
We package each candle/product with care, though if your candle happens to arrive broken or damaged, please email doseofcosy@gmail.com with a picture of your damaged candle within two (2) days of receiving.

DOSEOFCOSY IS NOT RESPONSIBLE FOR THE MISUSE OF OUR PRODUCTS.